ErrorCode

Members

(static) INVALID_PARAMETER

Default Value:
  • 0x1000

Invalid parameter.

(static) INVALID_OPERATION

Default Value:
  • 0x1001

Invalid operation.

(static) NOT_SUPPORTED

Default Value:
  • 0x1002

Not supported.
Note: this error is reported when an SDK API is called, indicating that the current browser does not support calling the API.
Handling suggestion: use a browser supported by the SDK. Reference: Check supported browsers

(static) DEVICE_NOT_FOUND

Default Value:
  • 0x1003

User's device has not microphone or camera, but trying to capture microphone or camera. Handling suggestion: Guide user to check their microphone or camera. We suggest you check user device before calls. Reference: Environment and Device Check Before Calls

(static) SIGNAL_CHANNEL_SETUP_FAILED

Default Value:
  • 0x4001

Failed to establish the WebSocket signaling channel.

Account errors:

Error Code Error Type Description
-8 Account system Incorrect sdkAppId. Please check whether sdkAppId is entered correctly.
70001 Account system userSig has expired. Please generate again. If the signature expires immediately after generation, check whether the validity period is too short or set to 0.
70002 Account system The length of userSig is 0. Please access sign_src to get the source code for signature calculation and check the parameters to make sure that the signature is calculated correctly.
70003 Account system userSig verification failed. Please check whether the content of userSig has been truncated due to short buffer length, etc.
70004 Account system userSig verification failed. Please check whether the content of userSig has been truncated due to short buffer length, etc.
70005 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
70006 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
70007 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
70008 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
70009 Account system Failed to verify userSig with the business public key. Please check whether the private key and sdkAppId used to generate userSig match.
70010 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
70013 Account system userId in userSig is different from that in the request. Please check whether the userId entered during login is the same as that in userSig.
70014 Account system sdkAppId in userSig is different from that in the request. Please check whether the sdkAppId entered during login is the same as that in userSig.
70015 Account system The verification method for this sdkAppId and account type was not found. Please check whether account integration has been performed.
70016 Account system The length of the public key pulled is 0. Please check whether a public key has been uploaded. If it was just uploaded, try again in 10 minutes.
70017 Account system Internal validation of third-party ticket timed out. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
70018 Account system Internal validation of third-party ticket failed.
70019 Account system The ticket field for HTTPS-based validation is empty. Please enter the correct userSig.
70020 Account system sdkAppId was not found. Please make sure you have configured it in Tencent Cloud.
70052 Account system Invalid userSig. Please generate a new one and try again.
70101 Account system Empty request packet.
70102 Account system Incorrect account type in request packet.
70103 Account system Incorrect phone number format.
70104 Account system Incorrect email address format.
70105 Account system Incorrect TLS account format.
70106 Account system Invalid account format type.
70107 Account system userId was not registered.
70113 Account system Invalid batch number.
70114 Account system Restricted for security reasons.
70115 Account system The uin does not match that of the sdkAppId developer.
70140 Account system sdkAppId and acctype do not match.
70145 Account system Incorrect account type.
70169 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70201 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70202 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70203 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70204 Account system sdkAppId has no matching acctype.
70205 Account system Failed to find acctype. Please try again.
70206 Account system Invalid batch number in request.
70207 Account system Internal error. Please try again.
70208 Account system Internal error. Please try again.
70209 Account system Failed to get the developer's uin.
70210 Account system The uin in the request is not a developer uin.
70211 Account system Invalid uin in request.
70212 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70213 Account system Failed to access internal data. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
70214 Account system Internal ticket validation failed.
70221 Account system Invalid login status. Please authenticate your login with UserSig again.
70222 Account system Internal error. Please try again.
70225 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70231 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70236 Account system User signature verification failed.
70308 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70346 Account system Ticket validation failed.
70347 Account system Ticket expired and validation failed.
70348 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70362 Account system Internal timeout. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604.
70401 Account system Internal error. Please try again.
70402 Account system Invalid parameter. Please check whether all required fields are filled in and the values entered meet the requirements.
70403 Account system The initiator is not the application admin and is not authorized to perform the operation.
70050 Account system The account is temporarily locked due to failed login and multiple retries. Please check whether the ticket is correct and try again in 1 minute.
70051 Account system Blocked account. Please contact TLS account support over QQ at 3268519604.

(static) SIGNAL_CHANNEL_ERROR

Default Value:
  • 0x4002

WebSocket signaling channel error.

Note

  • Starting from v4.6.5, the SDK does not throw this error anymore.

(static) ICE_TRANSPORT_ERROR

Default Value:
  • 0x4003

ICE Transport connection error, i.e., audio/video data transmission channel error.
This error is mainly caused by UDP port exception on the user side, possibly due to the user's computer firewall or router firewall port restrictions. For port details, see the allowlist of ports

Note

  • Starting from v4.6.6, the SDK does not throw this error anymore.
  • To listen for user network exceptions, you can use the NETWORK_QUALITY event

(static) JOIN_ROOM_FAILED

Default Value:
  • 0x4004

Room entering failed.

| Error Code | Message |

| 10006 | Service is suspended due to overdue payments. Log in to the RTC console, find the application you created, and click Application Info to view the status of your TRTC service. | -10011 | Unknown server error. Please try again. | -10012 | roomId is not passed in or does not meet requirements. To use roomId of string type, set useStringRoomId to true when calling TRTC.createClient. | -10013 | userSig authentication failed. | -10015 | Failed to get the server node on the server. Please try again. | -10016 | Failed to create the room on the server. Check if roomId meets QoS requirements. | -10017 | Room entry timeout or room entry parameters do not match. Check whether the room entry is blocked and whether multiple clients with the same userId are created to execute the room entry logic simultaneously. | -10018 | After advanced permission control is enabled, client.join does not carry privateMapKey or privateMapKey is ''. For details, see Enabling Advanced Permission Control. | -10019 | After advanced permission control is enabled, privateMapKey carried by client.join does not meet the requirements. For details, see Enabling Advanced Permission Control. | -10020 | Server connection timed out. Please try again. | -100013 | Service is suspended due to overdue payments. Log in to the Enabling Advanced Permission Control, find the application you created, and click Application Info to view the status of your TRTC service. | -100022 | Server assignment failed. Please try again. | -100024 | Room entry failed because the TRTC service is disabled. Go to the IM console to enable the TRTC service for your application.

(static) CREATE_OFFER_FAILED

Default Value:
  • 0x4005

Failed to create SDP offer.

(static) SIGNAL_CHANNEL_RECONNECTION_FAILED

Default Value:
  • 0x4006

Failed to reconnect the WebSocket signaling channel.
Description: when the WebSocket is disconnected, the SDK retries the connection multiple times and throws this error if all the retries fail.
Handling suggestion: remind the user to check the network and enter the room again.

Default Value:
  • 0x4007

Upstream peer connection retries failed.
Description: when the upstream peer connection is disconnected, the SDK retries the connection multiple times and throws this error if all the retries fail.
Handling suggestion: remind the user to check the network and perform push again or enter the room again.

Default Value:
  • 0x4008

Downstream peer connection retries failed.
Description: when the downstream peer connection is disconnected unexpectedly, the SDK retries the connection multiple times and throws this error if all the retries fail.
Handling suggestion: remind the user to check the network and enter the room again.

(static) CLIENT_BANNED

Deprecated:
  • since v4.14.0
Default Value:
  • 0x4040

User was kicked out.

(static) SERVER_TIMEOUT

Default Value:
  • 0x4041

Media transmission service timed out.

(static) SUBSCRIPTION_TIMEOUT

Default Value:
  • 0x4042

Remote stream subscription timed out.

(static) PLAY_NOT_ALLOWED

Default Value:
  • 0x4043

Autoplay disabling error.
Description: when you call play() to play audio/video, the autoplay fails due to autoplay policy restrictions.
Handling suggestion: display a window for users to click to trigger the callback function and call the resume() API in the callback function to resume audio/video playback. For details, see Suggested Solutions for Autoplay Restrictions

(static) DEVICE_AUTO_RECOVER_FAILED

Default Value:
  • 0x4044

Failed to resume camera/mic capturing.

Note

  • This error is thrown when a local stream error occurs.
  • When the media device that the user is using for push changes (which may be caused by a loose port or camera/mic plugging/unplugging), the SDK tries to resume capturing and throws this error when the resumption fails.
  • Handling suggestion: remind users: The media device fails to automatically resume capturing. Check whether the ports of the camera and microphone are loose and not occupied by other applications.
  • You can provide a button on the web page for users to click to retry camera and mic capturing. See the following code sample:
Example
// Retry process
localStream.on('error', async error => {
  if (error.getCode() === 0x4044) {
    const newStream = TRTC.createStream({ userId: 'your userId', audio: true, video: true });
    try {
      await newStream.initialize();
      // Get the camera and mic tracks
      const videoTrack = newStream.getVideoTrack();
      const audioTrack = newStream.getAudioTrack();
      // Replace the camera and mic tracks separately
      localStream.replaceTrack(videoTrack);
      localStream.replaceTrack(audioTrack);
    } catch (err) {
      // Capturing failed. Ask the user to check the camera and mic and then retry the process. For details about the initialization error, see https://web.sdk.qcloud.com/trtc/webrtc/doc/en/LocalStream.html#initialize
    }
  }
});

(static) START_PUBLISH_CDN_FAILED

Default Value:
  • 0x4045

Failed to start publishing streams to CDN.

(static) STOP_PUBLISH_CDN_FAILED

Default Value:
  • 0x4046

Failed to stop publishing streams to CDN.

(static) START_MIX_TRANSCODE_FAILED

Default Value:
  • 0x4047

Failed to start mixtranscoding.

(static) STOP_MIX_TRANSCODE_FAILED

Default Value:
  • 0x4048

Failed to stop mixtranscoding.

(static) NOT_SUPPORTED_H264

Default Value:
  • 0x4049

The current device does not support H.264.

(static) SWITCH_ROLE_FAILED

Default Value:
  • 0x404a

Failed to change the role.

(static) API_CALL_TIMEOUT

Default Value:
  • 0x404b

API call timeout.

Handling suggestions:

  • Call the API again for retry. Be sure to control the retry frequency.
  • If this error is reported for the Client.publish or Client.subscribe API, it is possible that the user's network environment (usually the enterprise's private network) is restricted by firewalls and cannot connect to the server.
    You are advised to change to another network and try again or check the network firewall settings to ensure that the ports are in open status on the allowlist of ports

(static) UNKNOWN

Default Value:
  • 0xFFFF

Unknown error.